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Empower: Guest Experiences was launched as a new guest relations and request system for all Marriott properties worldwide. The system merged the best functions from two different platforms used by Marriott, Starwood and The Ritz Carlton.  Property teams are required to use the system to conduct pre-arrival planning, document guest request, issues, and track all engagement with guests during their stay. All properties can access guest profiles and information from previous stays to deliver more personalized service. 

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The learning program included nearly 50 courses, translated into 7 languages, targeting both Front of House and Back of House associates to develop their expertise in utilizing this new system on a daily basis.  The program was the first training program launched post integration of Marriott and Starwood and the first program to launch on Marriott's new Digital Learning platform which was designed to streamline role based learning and make it more accessible across the globe.