Learning + Development Strategist/ Designer / Project Manager
Creative and solutions oriented professional with over 10 years of leading learning and development teams. Demonstrated strategic leadership, project management, consulting, instructional design, facilitation, and organizational and leadership development experience with ability to bring ideas from concept to successful completion. Deep knowledge and experience designing learning solutions for a variety of industries and sectors (hospitality, health care, IT, education, government, non-profit, architecture and construction) with proven ability to work with teams of subject matter experts, instructional designers, technologist, and contractors to create learning strategies that activate organizational culture, enhance performance and meet business needs.
Strategic and design thinking
Writing & scripting
Project planning & management
Live & virtual training facilitation
Resource & budget management
research and analysis
Director, Learning + Development
2014 - present
Senior Manager, Learning + Development
2011 - 2014
Marriott International, Bethesda, MD
Lead strategic design, development, and execution of learning solutions that achieve performance and business goals for Marriott’s brands and Global Operations. Responsible for delivering a variety learning products and solutions including: instructor led, virtual, and blended learning events and programs, interactive games and simulations, video based learning, social learning activities, and case studies. Specific responsibilities include:
Design & Development: lead end to end design and development process including: partnering with subject matter experts to identify learning gaps and needs; developing strategy and design concepts; curriculum planning; project definition and scoping; writing, scripting, and detailed storyboarding; managing review cycles and gathering client input; and collaborating with Learning Operations, Delivery, Continent, Communications and Brand teams to implement and rollout learning programs.
Project Management: develop SOWs and project schedules; organize and manage project workflow; establish and coordinate internal team and vendor resources; track deliverables against budget and schedule; establish systems for communicating, collaborating, and sharing project progress; manage project risks and review all final project deliverables.
Team & Stakeholder Management: advise and guide Brand partners on new and innovative learning solutions based on adult learning principles and business considerations; lead and manage teams of instructional designers and external vendors; monitor progress and completion of project milestones; work with clients to analyze program performance data and communicate results to stakeholders.
Training and Organizational Development Specialist
2010 - 2011
Cigna HealthSpring, Baltimore, MD
Designed and delivered instructor-led, blended, and web-based learning solutions and instructional materials by partnering with business leaders and subject matter experts to identify and prioritize learning and development needs related to company business knowledge, interpersonal and soft skills, and regulatory compliance.
Organizational Development Consultant
Self-Employed, Hyattsville, MD
Provided organizational and leadership development and human resource management services to educational institutions and community based organizations. Services included strategic planning, retreat and workshop facilitation, transition and succession planning, instructional design, benchmarking and SWOT analysis.
Assistant Project Manager
Brailsford & Dunlavey, Washington, DC
Led program and strategic planning for over 25 secondary and postsecondary institutions. Conducted needs assessments, feasibility studies, business planning, financial modeling, market analyses; facilitated training and organizational capability workshops on brand positioning, and communication/engagement strategies.
Administrative Director (grant funded)
The George Washington University, Center for International Business, Education, and Research, Washington, DC
Founding director of university professional development center. Established and managed business operations. Planned and coordinated workshops, trainings, and special events. Assisted faculty in course development. Managed over 15 staff members; Managed and tracked budget and grant compliance.
Senior Program Officer (grant funded)
Fund for Educational Excellence, Baltimore, MD
Led research, analysis and development of professional development and mentoring program for new principals. Conducted site visits and interviews to assess program effectiveness and presented findings. Led workshops and committee meetings.
Teach For America, Baltimore, MD
Led regional operations of professional development program for new teachers. Managed program design, development, and client relationship with school district. Executed development and fundraising efforts. Managed advisory and alumni boards. Supervised 5 full-time staff and 5 part-time staff providing professional development and corps member support.
Project Specialist (grant funded)
Montgomery County Public Schools/ Collaboration Council
Implemented county-wide delivery of state funded after school program grant. Conducted needs assessments; designed and delivered training and technical assistance to county and non-profit agencies and school district leaders. Design and executed grant selection, reporting and monitoring protocols.
5th Grade Teacher
Teach For America, Long Beach Unified School District
Provided instruction to 35 students in all core subjects. Established and managed the school-wide afterschool program.
Professional Development & Certifications
Certified Hospitality Trainer, 2017
Instructional Design, Association for Talent Development, 2016
Rapid Video Development for Instructional, Association for Talent Development, 2015
Graduate Certificate, Instructional Systems, Design, University of Maryland, Baltimore County, 2003
Other Experience & Volunteer Work
Adjunct Faculty Member, Howard Community College
Regional Leader, Outdoor Afro
University of Maryland, College Park
M.A., Educational Leadership and Policy
Claremont McKenna College